![]() ![]() Just spent two hours texting back-and-forth with the help Desk to be told that I still need to send them an email for the refund to be done in the first place. Now it will take a full week for me to get that payment into my checking account without having to use their debit card which I have not received yet since I just set that up. I already had set up working now for me to get a payment. I have also noticed with the new processing it takes an extra day and if it’s over a weekend a couple extra days for the money to go into your account I did set up ACH and linked it to my checking account for auto transfer and nothing was set up correctly and it completely shut off the credit card function. My customers are already frustrated that I was not able to refund a payment in any kind of timely manner since I was going back-and-forth with email trying to get that done. This is gonna be a big time loss of time and will take more time to keep track of what is being done especially if you have to refund a partial payment. I tried two months ago and it never was done. With the loss of Stripe, you can no longer issue credit card, refunds or partial refund without emailing invoice to go to do that. DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS Show more I’m out about $2000 and they offer me $100 the maximum they can. After I told them I’m going to disconnect then they called me to tell me the apologized there is nothing we can do for you but we do everything we can. As I pointed before great customer service they don’t care about the customer only about money. First there is no way to find their phone number only email and same with Invoice2go if you don’t do unlimited planThey will not give you a phone number to talk to somebody only emails. Like a trap if you don’t pay attention you pay the hole some, like this they charge you for the credit card commission and when the customer Realized what he did and I had to refund his money and guess what I sign small print that says it’s my problem You see what great customer service they have. Last month I had this customer making a mistake paying the all invoice amount that it’s very easy to do the way the building the page. It was great easy and I recommend to my friends too. DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS Hi my name is Roee and I have a small business. ![]()
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